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CLIENT RESOURCES

Welcome to our Client Resources section, designed to provide you with all the information you need for an unforgettable experience at Salon Rouge. Delve into these resources created for you to discover how we can cater to your needs and ensure your visit is nothing short of extraordinary.

SALON POLICIES & PROCEDURES

- CANCELLATION POLICY -

We value our ongoing relationship with our existing clients and aim to provide exceptional service, and so we appreciate your cooperation  with our cancellation policy to ensure the smooth operation of our salon. 

*Please note that if you receive a link in your email to secure your appointment with a credit card, card info MUST be filled out via the secure link within 24 hours when it was sent. Failure to do so will result in appointment removal. This is to protect you from incurring possible cancellation fees in accordance to our cancellation policy.

CANCELLATION POLICY:

  1. Appointments must be cancelled at least 24 hours prior to the scheduled appointment to avoid a cancellation fee.

    • In case of emergencies, we understand and appreciate timely communication to accommodate unforeseen circumstances.

  2. Cancellations made less than 24 hours prior to the scheduled appointment will incur a cancellation fee equivalent to 50% of the scheduled service cost.

  3. Repeat instances, or a prior history, of late cancellations or no-shows may result in prepayment or a deposit requirement for current/future appointments.​

This cancellation policy is designed to respect both the time of our stylists and the needs of our clients. We reserve the right to change the above terms at any time upon notice. We appreciate your understanding and cooperation.​

- CHILD POLICY -

At Salon Rouge, we strive to provide a relaxing and safe environment for all of our guests. Salons are full of potentially hazardous tools and chemicals that are dangerous for children to handle. In order to provide our exceptional service and care to you, our clients, we appreciate your cooperation and understanding by keeping little ones close to you and supervised at all times.

CHILD POLICY:

We kindly ask that children are supervised at all times during your visit.

Clients who do not follow this policy may be asked at any point to reschedule their appointment.

- PRIVACY POLICY -

This privacy policy is in regards to texts from us using our salon scheduling software, Meevo (Notification Services and 2-Way SMS). Types of texts may include promotional texts, appointment reminders, and confirmations. Other reasons we may use 2-Way SMS may include: sending confirmations, communicating details specific to upcoming appointments, notifying of any changes to upcoming appointments, occasional promotional texts about sales and events. Please call us if you have any further questions or trouble opting-in/out of messages, thank you.

PRIVACY POLICY:

  • No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.

  • Mobile information won't be shared.

  • Information sharing to subcontractors in support services, such as customer service, is permitted.

  • All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

  • Message and data rates may apply.

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HOW TO OPT IN TO SMS MARKETING:

  • You can opt in while creating an account on:

    • Online Booking

    • eGift

    • Online Membership Sales

  • Step-by-step:

    • You create an account on one of the above sites.

    • During account creation, you are presented with an option to receive SMS marketing.

    • You select/agree to the SMS marketing option.

    • Your consent is recorded and synced for SMS marketing.

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HOW TO OPT OUT OF SMS MARKETING:

  • You can unsubscribe at any time by replying:

    • STOP to any promotional text.

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HOW TO OPT IN TO APPOINTMENT/NOTIFICATION TEXT MESSAGES (NON-MARKETING):

  • When Meevo sends an opt-in request for notifications:

  • If you reply Y or Yes:

    • Text message notifications become active for you.

    • You will receive a confirmation message that you are opted in to text notifications.

  • If you do not respond:

    • Notifications remain in a pending state until you reply.

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HOW TO OPT OUT TO APPOINTMENT/NOTIFICATION TEXT MESSAGES (NON-MARKETING):​

  • Reply STOP to any text message you receive.

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